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IT Support Technician - REMOTE ROLE Apply Now

Industry: IT Support
Location: Remote
Required Skills:
Preferred Skills:
Education: HS or equivalent
Salary: $25.00 hourly/$52,000 annually in addition to health benefits, PTO, and 401k

Well-established company has an immediate need for an IT Support Technician on a full-time basis reporting to the VP of Development.  The resource will support employees with technical issues.  this position is remote and can reside anywhere within the contiguous US.

The successful candidate will be innovative, motivated, forward-thinking, and detail-oriented.  You should possess the ability to communicate effectively and have excellent organizational and interpersonal skills, along with written and oral communication skills.

Responsibilities...

INTERNAL SUPPORT:

Database Management
Restore databases
Backup and archive based on expiration schedule
Hardware Management (Laptops)
Hardware setup
Operating System updates
Software Management
Warranty support requests
Hardware inventory and tracking system
Account Management
Private Cloud RDP
Client Central
Voyager
YardiOne/Elevate
SharePoint
AutoTask
RoboForm
Azure DevOps
Wellness app
AutoTask
Build custom reports/dashboards
Account management
Email to AT task configuration (automated tasks)
Troubleshoot failures between Email2AT and AutoTask
Software Support
Intranet
SharePoint
Teams/365
Outlook

CLIENT SUPPORT:

Interface Support
Task configuration
Review logs and troubleshoot failures
Eldermark, Vena, D365, Salesforce
PowerBI Support
Dashboard creation/maintenance
Data Warehouse Support
Log shipping
Troubleshooting issues
Private Cloud Support

Minimum Qualifications...

Excellent verbal and written communication skills
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
Excellent organizational skills and attention to detail
Experience with Microsoft Office, Microsoft Teams, Microsoft 365
High school diploma or equivalent required
One year of related experience, preferably in IT Support, preferred
Company offers a salary in the $25/hourly ($52,000 annually) range in addition to health benefits, PTO, and 401k.  As a rapidly growing company, there is room for personal development and upward mobility.

For immediate consideration please forward your resume in confidence to jim@jrp-atlanta.com and confidentiality is assured.

THIS IS A PERMANENT DIRECT HIRE REMOTE ROLE AND OUR FEES ARE ALWAYS ASSUMED BY THE HIRING COMPANY.  

Keywords:  remote, IT support technician, information technology, database management, hardware management, laptops, hardware setup, operating system updates, software management, warranty support, hardware inventory and tracking system, private cloud RDP, client central, voyager, YardiOne, Elevate, SharePoint, AutoTask, RoboForm, Azure DevOps, Wellness app, custom reports, custom dashboards, account management, AT task configuration, troubleshoot, Email2AT, Intranet, Teams, Outlook, Eldermark, Vena, D365, dashboard creation and maintenance

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